aec44's Privacy Policy

1. Introduction and Applicability

aec44 is a trusted online casino and betting platform for players in Bangladesh. We are fully committed to protecting the privacy of our users. This privacy policy ("Policy") describes how aec44 collects, uses, processes, and safeguards your personal information.

This policy applies to aec44's website, mobile version, and all related services. If you create an account on our platform, use any of our services, or browse our website, you are agreeing to the terms of this privacy policy.

Only individuals aged 21 or older may register and use our platform. We do not knowingly collect information from minors.

2. What Information We Collect

aec44 collects various types of information to operate and improve its services. Below is a detailed breakdown of the information collected:

2.1 Registration and Identity Information

When creating an account, we collect your full name, date of birth, current address, email address, and mobile number. A copy of your national ID card or passport may be requested to verify your age and confirm your identity.

2.2 Financial and Transaction Information

To process deposits and withdrawals on aec44, we collect details about your payment method. This includes information about transactions made via bKash, Nagad, Rocket, or bank transfer. We do not store full bank account numbers or card numbers; only the necessary transaction reference details are retained.

2.3 Gaming Activity Information

Information about your gaming history, bet amounts, win and loss records, favourite games, and session duration is collected. This information is used to ensure responsible gaming and to improve the user experience.

2.4 Technical and Device Information

We automatically collect your IP address, browser type and version, operating system, device identifier, screen resolution, and website activity logs. This information helps ensure security and resolve technical issues.

2.5 Communication Information

When you contact our support team, live chat messages, email correspondence, and complaint details are collected. This information helps improve service quality and resolve issues more quickly.

3. Purpose of Using Information

aec44 uses collected personal information only for the following purposes:

• To create, verify, and manage your account
• To process financial transactions and ensure payment security
• To improve and maintain the platform's technical services
• To ensure responsible gaming and monitor the risk of excessive gambling
• To prevent fraud, money laundering, and other illegal activities
• To ensure compliance with our terms and policies
• To manage bonuses, promotions, and VIP benefits
• To provide customer service and resolve issues
• To personalise the site experience and deliver relevant offers
• To fulfil legal obligations and resolve disputes

We never sell your information to third parties or share it without authorisation for advertising purposes.

4. Disclosure of Information and Sharing with Third Parties

aec44 may share your information with third parties in the following specific circumstances:

4.1 Payment Processors

Necessary information is provided to the relevant payment processors to complete transactions via bKash, Nagad, Rocket, and bank transfer. These processors follow their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with game software providers, cloud hosting services, and security software providers to operate the platform. These organisations operate under strict confidentiality agreements.

4.3 Legal Obligations

If disclosure of information is required to comply with a court order, a lawful request from a law enforcement agency, or other legal obligations, aec44 may provide that information. In such cases, we will always make every effort to protect the user's rights.

4.4 Fraud Prevention

If evidence of fraudulent activity, money laundering, or other illegal activity is found, the necessary information may be shared with the relevant authorities.

5. Cookies and Tracking Technologies

aec44 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login status, ensure session security, and save necessary preferences.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the site users spend the most time on, which features are used most, and which aspects of the service need improvement.

5.3 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may disrupt some important functions of the platform.

6. Data Protection and Security

aec44 applies industry-leading security measures to keep your personal information safe:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored in high-security data centres.
• Access Controls: Only authorised staff can access your information for specific purposes.
• Two-Factor Authentication: Two-factor authentication is available for account security.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall and DDoS Protection: Advanced technology is used to prevent unauthorised access and cyber attacks.

That said, no method of transmitting information over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security.

7. Data Retention Period

aec44 retains your personal information only for as long as necessary. Generally:

• Information for active accounts is retained for the entire period the account remains active.
• Transaction information may be retained for a specified period after account closure due to legal obligations.
• Customer service communication records may be kept for some time after an issue is resolved.
• Information related to fraud prevention may be retained for a longer period.

Once the retention period ends, information is securely deleted or anonymised.

8. User Rights

As a user of aec44, you have the following rights:

8.1 Right to Access

You have the right to know what information we collect about you and how it is being used. You can request this information by contacting our support team.

8.2 Right to Rectification

If any of your personal information is incorrect, you can request that it be corrected. We will complete the correction in a timely manner.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or the need to resolve disputes.

8.4 Right to Object to Processing

You may object to marketing communications or the sharing of specific information with third parties.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format.

9. Privacy of Minors

aec44's services are intended solely for individuals aged 21 or older. We do not knowingly collect information from minors.

If a person creates an account by providing a false age, the account will be suspended as soon as it comes to our attention and all collected information will be deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10. Third-Party Websites and Links

The aec44 platform may contain links to third-party websites. These external sites are outside our control and have their own privacy policies.

We recommend that you read the privacy policy of any third-party site before visiting it. aec44 is not responsible for the protection of your information on third-party sites.

11. Changes to the Policy

aec44 may update this privacy policy from time to time. If significant changes are made, we will update the publication date on the website and, where applicable, notify registered users.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed of the latest updates.

12. International Data Transfers

aec44's servers may be located in various countries. Your information may be transferred to and processed in a country other than where you are located.

Regardless of where your information is processed, we ensure that the same level of protection described in this privacy policy applies. We ensure appropriate safeguards are in place for international data transfers.

13. Marketing Communications

If you gave your consent at the time of account creation, aec44 may send you promotional offers, bonus information, and service updates. These communications may be sent via email.

You may opt out of marketing communications at any time. If you inform our support team or unsubscribe via email, we will no longer send you marketing messages. However, important transactional messages will continue to be sent.

14. Complaints and Disputes

If you have any concerns or complaints about aec44's privacy practices, please contact our support team first. We will take your complaint seriously and work to resolve it as quickly as possible.

If the matter is not resolved through our internal process, you may file a complaint with the relevant authority.